The Front Office Lab at IHM Raipur is the cornerstone of hospitality operations, encompassing the reception area, reservations, sales and marketing, housekeeping, and concierge services. It is the first point of contact for guests upon their arrival at the institute or hotel. In this lab, students undergo comprehensive training to master a spectrum of roles and responsibilities.

Through simulations, role-playing exercises, and mock reservations and check-out procedures, students learn how to effectively manage diverse situations that may arise in the front office. They acquire crucial skills in guest interactions, reservation management, dealing with inquiries, and ensuring a seamless check-in and check-out process.

This hands-on training prepares students to excel in the demanding and dynamic environment of the hospitality industry. By providing a realistic setting for learning, the Front Office Lab equips students with the confidence and expertise needed to handle the multifaceted responsibilities of front office operations in the real world. It serves as a vital space for honing their skills and gaining a deep understanding of this pivotal aspect of the hospitality sector.